We use Google Analytics Advertiser Features, which helps us to better understand site visitors, via anonymised data. This can include collecting information from:
This information is collected via Google advertising cookies and anonymous identifiers, in addition to data collected through the standard Google Analytics implementation. It allows us to understand what type of users visit the site, which then allows us to improve the website’s offerings for a better user experience.
We use Google AdWords to see which pages led to our users submitting contact forms to us, which allows us to create a more effective marketing campaign, and make better use of our paid search budget.
We use DoubleClick cookies and remarketing codes on our website to record user activity. The information we collect allows us to create targeted advertising in future work and across Google’s network of partners.
We use Call Tracking to set dynamic phone numbers on our site. These help us identify how you found the website when you call us and allows us to identify the source that you used to find the website. It gives a better idea of our users’ requirements and lets us tailor our advertising methods in the future. If you phone us, your call may be recorded for training and quality purposes.
We often record and monitor user’s behaviour around a website to analyse how we can improve its performance.
For each visitor to our web page, our web server will not hold any information regarding the domain or email address. If you supply us with your postal address you will only receive the information for which you provided us your address. Persons who supply us with their telephone numbers will only receive telephone contact from us with information regarding enquiries placed online. If you do not want to receive emails from us in the future, please let us know by sending us an email.
We may collect personal identification information from users in a variety of ways, including, but not limited to when users visit our site, subscribe to our newsletter or fill out a form, and in connection with other activities, services, features or resources we make available on our site. Users may be asked for, as appropriate: name, email address and phone number. However, users may visit our site anonymously. We will only collect personal identification information from users if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain site related activities. Your personal information may be used to inform any promotional information sent to you about third parties that are deemed to be relevant to your needs. Unless we have your permission, or unless required to do so by law, we will never sell, distribute or lease any personal information to a third party.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Consumers can have any inaccurate contact information corrected by sending us an email.
We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.
From time to time, we may use customer information for new, unanticipated uses that have not been previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our website to notify you of these changes. For these new purposes, we will only use data collected from the time of the policy change forward. If you are concerned about how your information is being used, you should check back at our website periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by emailing. If you feel that this site is not following its stated information policy, you may contact use by email or by phone. Please click here for more information regarding cookies and our use of them.
We use technology on our site called Facebook Pixel. This allows us to track visitors who are referred here, to our website, via a Facebook / Instagram page, app, advert.
While we will share information in relation to your visit to our website with Facebook, this does not include specific information about your personal details. The information will be used by Facebook, on our behalf, to survey the performance of our advertisements. We also use Facebook Pixel to allow us to present adverts on and off Facebook.
You can find out more about this on Facebook’s data use policy page, which details the information we share in accordance with their policy.
To change permissions for Facebook Conversion Tracking, more information is available here.